Digital service
Sendzovo provides digital access to transactional email delivery and email verification. Service usage can begin immediately after account, balance, plan or credit activation.
Paid plans
Sendzovo’s paid plans are charged monthly from the customer’s prepaid Sendzovo balance at the prices shown on the Pricing page. Paid-plan email allowances reset on the 1st of each month.
Verification credits
Verification credits included with paid plans are valid for 6 months. Additional verification-credit packages purchased with Sendzovo balance are digital usage credits and may begin being consumed immediately after purchase.
Cancelling future plan charges
Customers may stop future plan charges by changing or cancelling their paid plan using the options available in their Sendzovo account. Cancellation does not automatically reverse service already used or credits already consumed.
Refund requests
Except where required by applicable law or mandatory payment-provider terms, purchases are generally non-refundable after digital service usage, plan benefits or verification credits have been consumed. We may consider a refund for duplicate charges, material billing errors or a verified technical failure attributable to Sendzovo that prevented meaningful use of the purchased service.
Prepaid balance
Eligibility for refund of unused prepaid balance depends on the applicable checkout terms, payment-provider or Merchant-of-Record rules, fraud and chargeback status, and applicable law. Promotional or free credits have no cash value and are not refundable unless expressly stated otherwise.
Abuse and policy violations
Accounts suspended or terminated for spam, fraud, phishing, unlawful activity, abuse, excessive complaint risk or other material policy violations are not automatically entitled to a refund. Mandatory legal rights remain unaffected.
Merchant of Record
Where a Merchant of Record processes a transaction, it may be the legal seller and its buyer terms, statutory obligations and refund procedures may apply in addition to this policy.
How to request a refund
Contact support@sendzovo.com with your account email, transaction reference, purchase date and reason. Do not send full payment-card details by email.
Before publishing: verify that the cancellation, refund, prepaid-balance and verification-credit rules described above accurately reflect your actual billing system, payment provider and Merchant-of-Record arrangements.