This Refund & Cancellation Policy applies to purchases of Sendzovo software subscriptions, transactional email services, email verification services and related digital services.
Monthly subscriptions
Sendzovo provides hosted digital software services. Paid plans provide access to defined platform features and service-usage allowances for the applicable billing period.
If you believe you were charged incorrectly, charged more than once for the same purchase, or did not receive the purchased service because of a technical issue attributable to Sendzovo, contact us at contact@sendzovo.com.
Subscription cancellation
You may cancel future renewal of a recurring Sendzovo subscription at any time using the billing controls available in your Sendzovo account or through the applicable payment provider where required.
Cancellation stops future renewal charges. Unless applicable law requires otherwise, cancellation does not automatically create a refund for a billing period that has already started.
You may normally continue using the purchased service until the end of the applicable paid period, subject to your plan limits and the Sendzovo Terms of Service.
Email verification services
Email verification allowances or packages provide access to a defined quantity of Sendzovo email-verification services.
Verification usage that has already been consumed is generally non-refundable except where required by applicable law.
Verification credits are service-usage entitlements only. They are not cash, virtual currency, gift cards, stored monetary value or transferable monetary balances.
Transactional email usage
Transactional email usage that has already been processed through Sendzovo infrastructure is generally non-refundable.
This includes service usage associated with accepted sending requests, delivery attempts, message processing and other infrastructure already provided.
Duplicate or incorrect charges
If you believe you were charged twice for the same purchase, charged an incorrect amount, or paid for a service that was not activated, please contact us promptly.
Confirmed billing errors will be corrected or refunded where appropriate.
Failed payments
A failed, reversed or incomplete payment does not create a completed Sendzovo purchase.
If your payment provider shows a completed charge but the applicable Sendzovo service was not activated, contact us so that we can investigate the transaction.
Unauthorized transactions
If you believe a transaction was made without your authorization, contact us promptly and provide the relevant transaction information.
We may review account activity, payment records and other available information before determining the appropriate action.
Service outages and delivery factors
Temporary interruptions, scheduled maintenance, recipient mail-server failures, spam filtering, email deferrals, internet failures or circumstances outside Sendzovo's reasonable control do not automatically qualify a purchase for a refund.
Email delivery may be affected by recipient mail systems, domain reputation, IP reputation, DNS configuration, message content and third-party spam filtering.
If a substantial Sendzovo service failure prevents you from receiving the core service you purchased, contact us and we will review the circumstances.
Abuse and account suspension
Refunds are not ordinarily provided when an account, domain, credential or service is suspended or terminated because of spam, abuse, fraud, prohibited activity, excessive complaints, policy violations or other misuse of Sendzovo.
This does not limit mandatory consumer rights that cannot lawfully be excluded.
Payment providers and Merchant of Record
Payments may be processed by a third-party payment provider or Merchant of Record.
Where applicable, refunds may be processed through that provider and may also be subject to its payment-processing procedures, mandatory requirements and applicable consumer-protection rules.
Refund processing
When a refund is approved, it will generally be returned through the original payment method or payment provider where possible.
The time required for the refunded amount to appear may depend on the payment provider, card issuer or financial institution.
Mandatory consumer rights
Nothing in this policy excludes, restricts or limits refund, cancellation or consumer-protection rights that cannot legally be excluded under applicable law.
Changes to this policy
We may update this Refund & Cancellation Policy as our services, billing arrangements or legal requirements change.
When changes are made, we will update the effective or last-updated date shown on this page.
Contact
Sendzovo is operated by Muhammad Umar, based in Pakistan.
For billing questions, refund requests or payment issues, contact:
Sendzovo
Operated by Muhammad Umar
Pakistan
Email:
contact@sendzovo.com
Please include enough information for us to identify the relevant account and purchase. Do not send passwords, SMTP credentials, API keys or other sensitive authentication information by email.